Quality Resources Services Part of the CAQA group

Training and assessment resources · a Quality Agency service

Training and assessment resources are the single most common source of audit findings, because they are the one thing an auditor can check completely without leaving the desk.

Learner guides, assessment tools, mapping matrices and assessor guides, written to the unit and built for validation.

IWhat it is

Training and assessment resources.

Learner guides, assessment tools, mapping matrices and assessor guides, written to the unit and built for validation. We work with the organisation you actually are, not the one the policy manual describes, because the gap between those two is usually where the problem lives.

IIWhat is included

Three things, done properly.

i

Learner guides

Written to the unit and to the language level of the cohort, with activities that generate evidence.

ii

Assessment tools

Knowledge questions, practical tasks, observation checklists and third party reports.

iii

Mapping matrices

Every performance criterion and evidence requirement traced to where it is actually assessed.

IIIWhat goes wrong

The two failures we see most.

Neither of these is exotic. Both are common enough that it is worth checking your own arrangements against them before anyone else does.

Mapping that does not survive checking

A matrix claiming a criterion is met by a question that does not address it is a finding waiting to be made, and it is trivially verifiable.

Bought and never contextualised

Off the shelf resources used unchanged for a cohort, workplace or equipment they were not written for.

Start a conversation.

Tell us what has happened, or what you think is about to. Either is a reasonable place to start.